Refund policy

Return & Refund Policy

Returns

We have a 12-day return policy, which means you have 12 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags attached
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

How to Start a Return

To request a return, please contact us at:

Email: clawsandpawsshop.info@gmail.com

If your return is approved, we’ll provide:

  • A return shipping label
  • Instructions on how and where to send your package

Please note: Items sent back without first requesting a return will not be accepted.

Return Address:
[INSERT RETURN ADDRESS]

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We’ll evaluate the issue and work to make it right as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items
  • Gift cards

If you have questions about a specific item, please contact us before requesting a return.

Exchanges

The fastest way to exchange an item is to:

  1. Return the original item
  2. Wait for the return to be approved
  3. Place a new order for the desired item

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be:

  • Unworn or unused
  • In its original packaging
  • With tags attached
  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

clawsandpawsshop.info@gmail.com